Review on e-Tailing post
After reviewed the posts on the e-commerze blog i found that e-Tailing actually can be used by many industries and its provide convenience for the company and the users. For example, the ecommerce king, Amazon.com had move a step further in their online retailing by launching the text-message shopping (SMS Shopping) on 1st April 2008 which named TextBuyIt. Through this application, customer can buy the things they desired without using the computer. Customer just need to send the name of the product with its description or ID to 262966 using SMS. The confirmation will sent trough text messages and e-mail.
Other than purchasing items online, Opentable.com which dominat service is manage the reservation and improve customer services for over 7000 high-end restaurants which mostly located in New York and San Francisco. With this, reservation become very convenience for customers because it can be conducted on the non business hour beside it was being free. it also provide one click cancellation of the reservation.
The e-Tailing in Malaysia such as the Malayan Banking Berhad (Maybank) was the first local bank in Malaysia that introduce online banking. It has 3.6 million registered users of which 830,000 were active user. It also offered the online stock trading at its Maybank2U internet portal. This online trading portal was launched in 2000 has about 10,000 users. Customer who invest through can save up to 63% on their trading fees which enable them to breakeven their investment faster.
Furthermore, Malaysia's government also encourage the agriculture and handicraft industry to venture into online business to market their products and at the same time helps the industries become more competitive. For example, www.right.sarawak.gov.my/Rightmart which set up by the Sarawak Craft Council for the handicraft player to showcase their products and designs online. beside that, the fisherman in Tanjung Dawai also gone the internet way and auctioning their catches via e-mail. It was open to the bidders from all over the world to place their bids from 3pm to 7pm malaysian time everyday. This system was introduced in April with the help of the Malaysia Fisheries Development Board. This system benefited the fisherman as they could get the best deal through the auction.
Since e-Tailing can provide convenience for us but it also have a weak side on some industries. For example, Dell is famous for selling it PC and Laptop directly to their customer through the direct sales online which proved to be very successful business model. But recently, Dell had opened up their retail store in several countries such as Malaysia, Singapore, Australia and etc. This maybe because of the growth of PC sales had slowed down.