E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies.

e-Government (short for electronic government, also known as e-gov, digital government, online government or transformational government) is a diffused neologism used to refer to the use of information and communication technology to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government.

Our country,Malaysia is implementing electronic. The status of e-government implementation in Malaysia is widely discussed as to the potential of e-government implementation towards the public and businesses. The implementation of e-government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysian government.The e-government initiative launched the country into the Information Age. It will improve the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility, and quality of interactions with citizens and businesses. Simultaneously, it will improve information flow and processes within the government, improve the speed and quality of policy development, and improve coordination and enforcement. This enabled the government to be more responsive to the needs of its citizens.

Services provided by E-goverment Malaysia

E-filling

E-filling is a method of filing of all income documents of tax payer in Malaysia, that uses an electronic format rather than a traditional paper format, from office or home through Internet. To use this services, taxpayers need to make a tax registration. Malaysia's Inland Revenue Board (IRB) will send the PIN for online tax registration through mail to the taxpayers.

Renewing road tax & driving license

Tired of waiting in queues to renew road tax for your vehicle ? This is made possible with the launching of online road tax renewal services developed by MY E.G. Services Berhad (MyEG, the leading E-Government services concessionaire in Malaysia.
The new service does away with the need for the car registration card and the public can access the service through MyEG's interactive portal at www.myeg.com.my and the Road Transport Department's website at www.jpj.gov.my.
Users can opt to have the road tax disc delivered directly to their homes or office.

KWSP i-Akaun

KWSP i-Akaun is a online account for the Employees Povident Fund (KWSP/EPF).

E-perolehan

E-Perolehan is an govermant online procurement system that allows local entrepreneurs to register as suppliers for government offices. It also allows the government offices and agencies to procure products and services through a fast, web-based and electronic application.

Citizen’s adoption strategies

• Higher quality of service will lead to higher levels of customer satisfaction and thus can increase the use of e-government services.
• Website personalization & customazation.
• Providing a single shared platform for the delivery of government-originating information and news.
• Simplifying the navigation of and search for information and online services through the provision of a single entry point.
• Providing added convenience to the public in the usage of government services.
• Provide higher level of customer satisfaction.